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A Receptionist will be involved in receiving patients, visitors and other individuals for health services. They are likely to use patient admin systems for the purpose of maintaining/up-dating records, supporting services and making appointments. They will need to communicate with patients, members of the public, clinical staff and others, using a variety of means (e.g. face to face, telephone, e-mail etc).

Healthcare professionals increasingly will need to access national applications which have enhanced security embedded in order to protect patients' and users' details. To enable them to gain access, all users need to be registered and issued with a smartcard denoting the level and type of access they have. A Registration Authority Agent provides support to the Registration Authority Manager in implementing the registration service and is responsible for issuing smartcards, maintaining records, maintaining a log of service availability, reporting faults, and explaining the process to users.

Healthcare professionals increasingly will need to access national applications which have enhanced security embedded in order to protect patients' and users' details. To enable them to gain access, all users need to be registered and issued with a smartcard denoting the level and type of access they have. A Registration Authority Manager will manage the organisation's registration service ensuring that all staff have full identify checks, and are issued with an appropriately configured smartcard to access systems in order to provide patient care with a secure audit trail. As well as managing the day-to-day registration service, the Registration Authority Manager may also need to assess the feasibility of integrating with other registration systems for new user set-up, induction, ID cards and starter and leaver processes.

A Registration Officer will contribute to the accurate and timely validation, coding and processing of registration data, data abstraction and audit. Registration will be undertaken to agreed National and International standards. A Registration Officer will apply coding International rules together with the rules of the appropriate classification for recording treatment.

The Registration Officer is also likely to be involved with the collection of additional data items for registration and other studies as required.

A Registration Team Leader will manage the day to day work of the Registration service to ensure the accurate and timely validation, coding and processing of registration data/data abstraction and audit, this role will be undertaken in conjunction with registration and validation duties. They will also ensure that registration is carried out to agreed National and International standards. In addition, they will be involved in applying coding according to International Classification for Diseases.

A Registration Team Leader may also be involved with managing and designing the collection of additional data items for R& D studies.