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All projects and programmes should have a business case based on the benefits that will occur for individuals and organisations. A Benefits Manager will take responsibility for seeing through the benefits of such projects and programmes, and ensuring they become a reality. This will include all aspects of benefits realisation planning, from the identification of potential benefits, through to securing support and buy-in to benefits. They will also ensure that implementation activities are adequate to enable benefits to ensue. An important part of this role is to positively reflect and reinforce key messages regarding the potential benefits of projects and programmes throughout.

A business analyst is involved in identifying and evaluating customer requirements for the provision of systems and services. They are also responsible for producing an outline of the agreed requirements. They will advise customers on the business case for developments, and also liaise with specialist groups of staff in relation to the requirements.

A Business Support Manager will provide support to the senior management team within the Informatics Department. They will have responsibility for providing financial support, HR support, procurement and ordering. They will also be involved in coordinating and drafting regular reports in relation to the Informatics department.