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An Administrative Assistant will provide administrative support to a team or department. Such administrative support will enable the efficient operation of the service. The administrative support is likely to include making bookings, inputting details onto a system, receiving calls and record keeping.

An Entry Level Apprentice in the area of health records and patient administration will be able to assist with a variety of duties. These may include helping with maintaining records, providing reception duties, maintaining databases and supporting communications. The role should give the individual a well rounded view of work streams in the health records and patient administration arena.

The Head of Health Records will have overall responsibility for the strategic development of the service. They will have responsibility for ensuring the efficiency, effectiveness, integrity and business focus of service. They will also be involved in investigating and advising on highly complex health records and information issues.

A Health Records Clerk is likely to be involved in initiating, retrieving and filing health records. This will include exchanging information with staff relating to records, appointments, and admissions. They will require knowledge of patient admissions systems and health records procedures.

A Health Records Manager will be responsible for the management and development of the service. Responsibilities will include the development of policies and procedures for the service, timely monitoring arrangements and extensive communication within and outside the organisation. They will also be able to provide advice and guidance concerning all aspects of legislation governing Health Records.

A Health Records Officer is responsible for the running of a Department and its staff. They are also responsible for health records systems.

A Health Records Team Leader is likely to be involved in tracking and obtaining health records, including the investigation of potential missing health records. They are also involved in supervising the work of other team members in the health records area. They will require in-depth knowledge of patient admissions systems and health records procedures. They will also need good communication skills and have to liaise with a range of administrative and health records staff, as well as members of the public.

A Patient Administration Officer is generally responsible for maintaining and developing patient administration systems, including appointment systems, referrals and record keeping. They will also act as a point of contact for members of the public, clinical staff and other individuals. They may also have involvement in training individuals in the use of information systems.

A Receptionist will be involved in receiving patients, visitors and other individuals for health services. They are likely to use patient admin systems for the purpose of maintaining/up-dating records, supporting services and making appointments. They will need to communicate with patients, members of the public, clinical staff and others, using a variety of means (e.g. face to face, telephone, e-mail etc).

A Ward Clerk will be involved in receiving patients, visitors and other individuals onto the ward. They are likely to use patient admin systems for the purpose of maintaining/up-dating records, supporting services and making appointments. They will need to communicate with patients, members of the public, clinical staff and others, using a variety of means (e.g. face to face, telephone, e-mail etc).