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An ICT Apprentice will contribute to the service desk function by providing first line support to users of IT systems and services within an organisation(s). This will include logging requests for support, and providing technical fault diagnosis, advice and guidance. Apprentices will work under close supervision, and will be expected to develop their technical and customer service skills over time.

A Head of Information Technology provides leadership for the development, management and use of Information Technology (IT) across an organisation. They are responsible for IT support via service desk operations, application support and the training and development of health care staff in IT matters. They are also responsible for hardware support, voice and data telecommunications and IT security.

A Head of Information Technology Security provides leadership for the security of information and systems. They will provide technical advice and guidance on all matters relating to ICT security strategy and policy. They will also be involved in developing security strategies and policies.

The Head of Systems Development has lead responsibility for the delivery and management of high quality corporate, clinical and departmental systems. This includes managing the development and maintenance of systems, including the management of applications, resources and technical experts/staff. They will also have a major role to play in the development of organisational policies and strategies that relate to systems development and management.

An ICT Security Analyst will contribute to the security of information and systems through specialist input and expertise. They will provide technical advice and guidance on all matters relating to ICT security. They will also be involved in interpreting and implementing security policies, contributing to the enforcement of policy, contributing to system design from a security perspective and supporting security awareness raising campaigns. They may also conduct vulnerability assessments.

An ICT Service Manager will be involved in coordinating and managing the delivery of a service, including people and stakeholder management, managing contracts, managing budgets and liaising with customers. They will require technical skills and knowledge in the area they have responsibility for, as well as knowledge of business objectives and contract law.

An ICT Support Technician will assist in the delivery of ICT support for hardware and software used across the organisation(s). The individual will be involved in the installation, configuration and maintenance of hardware and software. They will also be involved in fault finding and rectifying problems with hardware and software. It may be that some aspects of this role will be delivered remotely but the skills and understanding required are the same.

An implementation manager is responsible for the comprehensive and structured implementation of major systems/applications across services and organisations. The implementation manager will be in charge of coordinating implementation, at a technical and organisational level, as well as ensuring the successful take up of the systems/applications.

A Network Manager will have responsibility for the operation and administration of the organisation(s) internal networks, servers, email and network security systems. This will include administration and maintenance of existing servers, as well as the configuration and setting up of new servers and systems. The functionality and security of these systems is a central aspect of the work.

Healthcare professionals increasingly will need to access national applications which have enhanced security embedded in order to protect patients' and users' details. To enable them to gain access, all users need to be registered and issued with a smartcard denoting the level and type of access they have. A Registration Authority Agent provides support to the Registration Authority Manager in implementing the registration service and is responsible for issuing smartcards, maintaining records, maintaining a log of service availability, reporting faults, and explaining the process to users.

Healthcare professionals increasingly will need to access national applications which have enhanced security embedded in order to protect patients' and users' details. To enable them to gain access, all users need to be registered and issued with a smartcard denoting the level and type of access they have. A Registration Authority Manager will manage the organisation's registration service ensuring that all staff have full identify checks, and are issued with an appropriately configured smartcard to access systems in order to provide patient care with a secure audit trail. As well as managing the day-to-day registration service, the Registration Authority Manager may also need to assess the feasibility of integrating with other registration systems for new user set-up, induction, ID cards and starter and leaver processes.

A Senior ICT Support Technician will assist in the delivery of ICT support for hardware and software used across the organisation(s). A detailed knowledge of systems and infrastructure is required enabling the ability to diagnose complex integrated service issues. It may be that some aspects of this role will be delivered remotely but the skills and understanding required are the same.

A Senior ICT Support Technician will also provide specialist knowledge and guidance on technical aspects of systems and services, and act as local experts and reference points.

A senior systems developer is involved in the design, development and (in some cases) implementation of ICT systems for use by a wide range of users. They have responsibility for ensuring that the systems and applications meet the needs of users. They are also likely to be involved in the provision of specialist advice and support in a variety of contexts, including operational and strategic decision making.

A Service Desk Manager will contribute to the management of ICT support for hardware and software used across the organisation(s). This will include the management of the service desk personnel. They will also ensure that service incidents are evaluated and resolved by appropriate subject matter experts.

The Service Desk Manager will ensure that appropriate resources are in place to meet current and future business demands. They will also communicate the status of services and service improvement programmes.

A Service Desk Operator will provide first line support to users of IT systems and services within an organisation(s). This will include logging requests for support, resolving requests and/or assigning requests to other members of the team.

A Systems Analyst will review customer requirements and produce a detailed specification for the work that is required. The information on customer requirements may come via colleagues (e.g. business analysts) or from additional work with others. The Systems Analyst will determine how the requirements should be delivered, produce a development plan and support other individuals involved in the development process.

A Systems Developer is involved in the development of information systems for the provision of corporate and clinical data and information. They will also provide technical support to enable the effective use and maintenance of such systems.

A Systems Development Manager has responsibility for the development of corporate, clinical and departmental systems to enable a health organisation to meet its key business and clinical objectives. This includes managing all aspects of the development process from start to completion, including the management of applications, resources and technical experts/staff.

A Technical Architect provides the link between services and developers who build the IT systems. Technical Architects work on a wide range of complex projects in healthcare such as planning the structure of a patient records database for the NHS. The key responsibility is to ensure that the separate parts that make up the overall system are working together, satisfying the requirements of the organisation and meeting the needs of users.

Technical Architects might specialise in a particular part of a system's framework, for instance security, or be responsible for the entire structure, supervising a project team made up of architects, system analysts and developers.

A Web Information Developer will maintain information on websites in line with specified requirements. They will also be involved in maintaining and developing user databases, and ensuring content is up-to-date, as well as assessing future development needs for web sites and making recommendations.