Browse by Career Framework Level

A business analyst is involved in identifying and evaluating customer requirements for the provision of systems and services. They are also responsible for producing an outline of the agreed requirements. They will advise customers on the business case for developments, and also liaise with specialist groups of staff in relation to the requirements.

A Change Facilitator will generally be responsible for coordinating and facilitating business change processes, including process analysis, design and mapping. As well as contributing to the benefit and change plan and business case. A Change Facilitator is likely to facilitate groups, and coordinate the relationships between key stakeholders during the design, management and implementation of business change.

A Change Manager will generally be responsible for overseeing change management projects, so that benefits to the organisation are fully realised. They are likely to contribute to the development of change management strategies for projects, ensure that relevant project milestones are achieved on time and within budget, and manage the change team. The latter role will entail providing change skills and methodology training to members of the change team.

The Clinical Informatics Specialist will provide specialist advice and facilitate the delivery of information systems across the health and social care economy. They will project manage, plan, coordinate and monitor the effective implementation of IT systems to support good clinical practice and business continuity. They will need to engage with a range of stakeholders including clinicians, health professionals, IT professionals, IT trainers and Government departments.

A Data Quality Manager provides advice, training and direction to the information management team/department, in relation to operational and strategic information requirements. This will include the development and implementation of a Data Quality Strategy, and the provision of a comprehensive Data Quality Service.

A Data Warehousing Manager is involved in ensuring the capacity and future robustness of databases and data warehousing. This includes the quality assurance and validation of data contained within defined data standards. It will also involve ensuring that hardware/software updates are managed and implemented effectively.

A Health Records Officer is responsible for the running of a Department and its staff. They are also responsible for health records systems.

An ICT Security Analyst will contribute to the security of information and systems through specialist input and expertise. They will provide technical advice and guidance on all matters relating to ICT security. They will also be involved in interpreting and implementing security policies, contributing to the enforcement of policy, contributing to system design from a security perspective and supporting security awareness raising campaigns. They may also conduct vulnerability assessments.

An Information Governance Officer provides managerial and technical support for information governance within an organisation(s). Information Governance is the way in which the health sector handles organisational information - in particular the personal and sensitive information of patients and employees. It allows organisations and individuals to ensure that personal information is dealt with legally, securely, efficiently and effectively, in order to deliver the best possible service.

A Librarian will provide professional assistance for the delivery of the library and information service. They will usually have responsibility for discrete areas of the service e.g. collection management, enquiry services, classification etc. Included in this work will be day to day management responsibilities for members of staff and resources.

A project manager is generally responsible for delivering and providing the overall management of a single large project or a number of smaller simultaneous projects. Specifically, the project manager will support, facilitate and monitor the performance and progress of a project or project(s) in order to ensure the required outputs are delivered to the required quality and within the specified constraints of resource, time and cost.

A project manager is likely to be involved in managing project officers and/or project support officers. They may also be responsible for managing the work of external contractors.

A project manager is likely to need knowledge and awareness of the context/subject matter of the project(s), but may not necessarily be an expert in the area.

Healthcare professionals increasingly will need to access national applications which have enhanced security embedded in order to protect patients' and users' details. To enable them to gain access, all users need to be registered and issued with a smartcard denoting the level and type of access they have. A Registration Authority Agent provides support to the Registration Authority Manager in implementing the registration service and is responsible for issuing smartcards, maintaining records, maintaining a log of service availability, reporting faults, and explaining the process to users.

A Senior Clinical Audit Facilitator is involved in the management of staff and resources to deliver the clinical audit process. They are also likely to have specialist input to the design, analysis, data collection, reporting and dissemination of results of clinical audits. They will also need to provide advice and guidance on clinical audit processes.

A Senior ICT Support Technician will assist in the delivery of ICT support for hardware and software used across the organisation(s). A detailed knowledge of systems and infrastructure is required enabling the ability to diagnose complex integrated service issues. It may be that some aspects of this role will be delivered remotely but the skills and understanding required are the same.

A Senior ICT Support Technician will also provide specialist knowledge and guidance on technical aspects of systems and services, and act as local experts and reference points.

A senior information analyst will support the development and provision of a comprehensive information service. They will provide technical expertise in the analysis, interpretation and presentation of complex data/information to managers and clinicians. They will also provide data/information to external stakeholders to ensure the organisation is able to meet its national commitments and mandatory requirements.

A senior information analyst is also likely to have responsibility for managing staff and resources.

A Senior Statistician will take the lead in the complex analysis of data and information requirements for a service. The Senior Statistician will be expected to work as part of the statistical team by analysing data and information using recognised statistical techniques, interprets results and reports using all available media. They will also provide advice and guidance on statistical issues to users of the service.

A senior systems developer is involved in the design, development and (in some cases) implementation of ICT systems for use by a wide range of users. They have responsibility for ensuring that the systems and applications meet the needs of users. They are also likely to be involved in the provision of specialist advice and support in a variety of contexts, including operational and strategic decision making.

A Service Desk Manager will contribute to the management of ICT support for hardware and software used across the organisation(s). This will include the management of the service desk personnel. They will also ensure that service incidents are evaluated and resolved by appropriate subject matter experts.

The Service Desk Manager will ensure that appropriate resources are in place to meet current and future business demands. They will also communicate the status of services and service improvement programmes.

A Systems Analyst will review customer requirements and produce a detailed specification for the work that is required. The information on customer requirements may come via colleagues (e.g. business analysts) or from additional work with others. The Systems Analyst will determine how the requirements should be delivered, produce a development plan and support other individuals involved in the development process.

A Web Information Developer will maintain information on websites in line with specified requirements. They will also be involved in maintaining and developing user databases, and ensuring content is up-to-date, as well as assessing future development needs for web sites and making recommendations.