Browse by Career Framework Level
CF3 - Senior Assistants / Technicians
Have a higher level of responsibility than support worker, probably studying for, or have attained NVQ level 3, or Assessment of Prior Experiential Learning (APEL).
There are currently 3 job roles at this level.
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An Administrative Assistant will provide administrative support to a team or department. Such administrative support will enable the efficient operation of the service. The administrative support is likely to include making bookings, inputting details onto a system, receiving calls and record keeping.
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An information assistant is involved in the routine input and use of data on databases and IT systems. This will include day-to-day validation of data and contributing to the quality of data and information. The information assistant may also be involved in a number of other duties such as ordering supplies, using office equipment and obtaining routine data.
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A Service Desk Operator will provide first line support to users of IT systems and services within an organisation(s). This will include logging requests for support, resolving requests and/or assigning requests to other members of the team.
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